Refund & Return Policy
Last Updated: March 2026
At DAILYNEXIS, operated by SHACHO PRIVATE LIMITED, we strive to provide high-quality FMCG products and ensure customer satisfaction. If you are not fully satisfied with your purchase, this Refund & Return Policy outlines the terms under which returns and refunds may be processed.
Return Eligibility
Products may be eligible for return under the following conditions:
- The product received is damaged or defective.
- The wrong item was delivered.
- The product packaging is tampered with at the time of delivery.
To qualify for a return, the product must be unused, in its original packaging, and reported within the specified return window.
Return Request Timeline
Customers must report any return or replacement request within 48 hours of delivery. Requests submitted after this period may not be eligible for return or refund.
Non-Returnable Items
The following items may not be eligible for return or refund:
- Products that have been used or opened
- Items without original packaging
- Perishable goods or hygiene-related products once opened
- Products damaged due to customer misuse
Refund Process
Once your return request is approved and the product is received and inspected, the refund will be processed to the original payment method used during the purchase.
Refunds are typically processed within 5–7 business days after the returned product is verified.
Replacement Policy
If a product is found to be damaged, defective, or incorrect, customers may request a replacement subject to product availability.
Order Cancellation
Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible.
Contact for Return Requests
To initiate a return or refund request, please contact our support team with your order details.